This project requires you to design requirement specification models for Kayak Melbourne and finally recommend an appropriate solution that
consists of several sub-systems. A sub-system is a system that is part of a larger system. For example, a sales management system might be one subsystem of a customer relationship management (CRM) system. Another CRM sub-system might enable customers to view past and current orders,
track order fulfilment and shipping, and modify their account information. A third CRM sub-system might maintain the product catalogue database
and provide Web-based access to product specifications and manuals. A fourth CRM sub-system might provide technical support via telephone and a
Web site with detailed tracking of customer support requests and related reporting to improve call centre management and product quality. Systems
and sub-systems depend on the project you are working on.
Case study: Kayak Melbourne
Kayak Melbourne (KMB) ( offers ecotours and kayak rentals along the Yarra River and other Melbourne
Kent and Jenny Cuthbert are avid kayakers and amateur naturalists who spent many weekends exploring the Yarra River’s numerous creeks and
tributaries. Kent was a sales representative, and Jenny worked as a freelance Web designer. Two years ago, Kent’s division was purchased by a rival
company, which announced plans to move operations to another state.
Rather than relocate, the Cuthbert family decided to launch KMB. They reasoned that Jenny could continue her work, which would provide some
income while Kent tried to build KMB into a profitable
business. Kent and Jenny are convinced that the ecotourism market will expand greatly, and they look forward to sharing their experience and
knowledge with others who enjoy nature and kayaking. Kayak Melbourne advertises in regional magazines and maintains a Web site, which Jenny
designed. At this time, no other kayak rental firms operate within 20 miles of KMB’s location.
Customers say that the KMB site is attractive and informative, but the Cuthbert family is not sure it is attracting new business. So far, the Cuthbert
family’s plan is working out well. KMB rents space at a nearby marina, where Jenny runs the office and operates her Web design business. She also
handles rentals when Kent is giving lessons or busy with a tour group. On summer weekends and holidays, Janet Jacobs, a Swinburne University
student, handles telephone inquiries and reservations.
KMB’s inventory includes 16 rental kayaks of various types, lengths, and capacities, eight car-top
carriers, and a large assortment of accessories and safety equipment. Based on customer requests, Jenny is considering adding a selection of books and
videos about kayaking and ecotourism.
KMB has three main business segments: rentals, instruction, and guided tours (Moonlight Kayak Tour, City Sights Kayak Tour, Yoga Sunrise Kayak
Tour, River to Sky Tour, and Custom Kayak Experience). Most customers make advance reservations for scheduled tours and instruction sessions, but
sometimes space is available for last-minute customers. Rentals are split evenly between reservations and walk-in customers.
Reservations are entered in a loose-leaf binder, with separate tabs for each business activity. Jenny also created a Microsoft Access database to record
reservations. When she has time, she
enters the reservation date, the reservation details and kayak type, and the customer information
into a table, which is sorted by reservation date. Each day, she prints a reservation list. For quick reference, Jenny also displays kayak availability on a
wall-mounted board with colour-coded magnets that show the available or reserved status of each rental kayak. In addition to the database, Jenny uses
an inexpensive accounting package to keep KMB’s books.
Although the KMB database handles the basic information, the Cuthbert family have noticed some drawbacks. For example, reservations for guided
tours or instruction sessions sometimes conflict with Kent’s or Jenny’s availability. The Cuthbert family also would like to get more information about
rental patterns, customer profiles, advertising effectiveness, and future business opportunities. Kent and Jenny have talked about updating the system,
but they have been too busy to do so.
Important note: This is reflective of an actual client project, and the information given in the assignment is very minimum. As IT consultants, your
group need to research the industry to find out probable business processes and systems that might fit into this scenario. ………………………………………………………………………………………………………………………………………………………………….. What Need To Do
1. Workflow Diagrams (Word limit: Approx 500 +)
With clear introduction and heading for each diagram. Need to draw two diagrams to represent two separate business processes. You must consider
your selected subsysyem.
2. Event table and user stories
(Word limit: Approx 500 +)
• Construct an event table that consists of 6 events for your subsystem. You must identify at least one external event, one temporal (time-based) event,
and one state event for your subsystem.
• Should develop at least 2 user stories and related acceptance criteria for the subsystem.

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