Discuss issues with the Leadership Development Framework and find solutions? Confirm support of the team for Leadership Development Framework through resolving issues and problems collaboratively? Brainstorm alternative ways of developing leadership skills? Discuss alternative proposals in writing and provide recommendations?

The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or not satisfactory (NS). If you did not submit a task by the required date, Did Not Submit (DNS) will be recorded. If your work has been assessed as being not satisfactory, your assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per VTI’s re-assessment policy. Depending on the task, this may include ? resubmitting incorrect answers to questions (such as short answer questions and case studies) ? resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task ? redoing a role play after being provided with appropriate feedback about your performance ? being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.

Attachments:BSBMGT615 Contribute to Organisation Development
Student Assessment Tasks
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RTO 41111 CRICOS 03487C
Student Assessment Tasks
BSBMGT615 Contribute to Organisation Development
BSBMGT615 Contribute to Organisation Development
Student Assessment Tasks
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Table of Contents
Table of Contents 2
Assessment Information 3
Assessment Instructions 5
Student Assessment Agreement 6
Assessment Task 1 Cover Sheet 7
Assessment Task 1: Written Questions 8
Assessment Task 1 Instructions 10
Assessment Task 1 Checklist 17
Assessment Task 2 Cover Sheet 18
Assessment Task 2: Develop Organisation Development Plan 19
Assessment Task 2 Instructions 20
Assessment Task 2 Checklist 23
Assessment Task 3 Cover Sheet 24
Assessment Task 3: Organisation Development Implementation Project 25
Assessment Task 3 Instructions 26
Assessment Task 3 Checklist 29
Assessment Task 4 Cover Sheet 30
Assessment Task 4: Organisation Development Monitoring and Evaluation 31
Assessment Task 4 Instructions 32
Assessment Task 4 Checklist 34
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Assessment Information
The assessment tasks for BSBMGT615 Contribute to Organisation Development are included in this
Student Assessment Tasks booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, the student must complete all of the assessment tasks
satisfactorily.
As the Assessment Tasks for this unit of competency may be undertaken as open book assessment (where
you may have researched student resources that have been provided to you for this unit of competency or
where you may have conducted research utilising the internet. In either case, for performance or knowledge
evidence you must cite your resource as part of your evidence.
Assessment Plan
Assessment Task Overview
1. Written Questions Students must correctly answer all written questions.
2. Develop Organisation Development Plan Students must develop an organisation development plan for
Boutique Build Australia.
3. Organisation Development
Implementation Project
Students must develop and implement a leadership
framework in consultation with the workforce.
4. Organisation Development Monitoring
and Evaluation Project
Students must monitor and evaluate organisation
development activities.
Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.
When you have read and understood this unit’s assessment tasks, fill out and sign the Student
Assessment Agreement, and hand it to your assessor, who will countersign it.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per VTI’s
assessment appeals process.
You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.
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Naming the documents
It is important that you name the documents that you create for this Assessment Task in a logical manner.
Each should include:
 Unit Identification Code
 Assessment Task Number
 Activity Number
 Document Title (if appropriate)
 Student Name and ID
 Date it was created
For example, BSBMGT615 AT2.1 Organisation Development Plan Joan Smith
Additional Resources
The following resources will be given to you before you begin each Assessment Task.
Assessment Task 2
 Communication and Education Plan Template
 Organisation Development Plan Template
Assessment Task 3
 Leadership Development Plan Template
 Boutique Build Strategic Plan
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Assessment Instructions
Each assessment task in this booklet consists of the following:
Assessment Task Cover Sheet
This must be filled out, signed and submitted together with your assessment responses.
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will
be satisfactory (S) or not satisfactory (NS). If you did not submit a task by the required date, Did Not Submit
(DNS) will be recorded. If your work has been assessed as being not satisfactory, your assessor will include
written feedback in the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss
this verbally with you and provide advice on re-assessment opportunities as per
VTI’s re-assessment policy.
Depending on the task, this may include
 resubmitting incorrect answers to questions (such as short answer questions and case studies)
 resubmitting part or all of a project, depending on how the error impacts on the total outcome of
the task
 redoing a role play after being provided with appropriate feedback about your performance
 being observed a second (or third time) undertaking any tasks/activities that were not
satisfactorily completed the first time, after being provided with appropriate feedback.
Assessment Task Information
This gives you:
 a summary of the assessment task
 information on the resources to be used
 submission requirements
 re-submission opportunities if required
Assessment Task Instructions
These give questions to answer or tasks which are to be completed.
Your answers need to be written or typed up using software as indicated in the Assessment Task
Instructions.
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.
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Student Assessment Agreement
Make sure you read through the assessments in this booklet before you fill out and sign the agreement
below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit?  Yes  No
Do you understand the requirements of the assessments for this unit?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any specific needs that should be considered?  Yes  No
If so, explain these in the space below.
Do you understand your rights to re-assessment?  Yes  No
Do you understand your right to appeal the decisions made in an assessment?  Yes  No
Student name
Student number
Student signature
Date
Assessor name
Assessor signature
Date
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Assessment Task 1 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
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Assessment Task 1: Written Questions
Task summary
This is an open book test, to be completed in the classroom.
A time limit of 2 hours to answer the questions is provided.
You need to answer all of the written questions correctly.
Write your answers in the space provided. If you require additional space please attach extra A4 sheets.
Required
 Access to textbooks/other learning materials
 Computer and Microsoft Office
 Access to the internet
Timing
Your assessor will advise you of the due date of this assessment.
Submit
 Answers to all questions
Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the task
satisfactorily.
Re-submission opportunities
You will be provided with feedback on your performance by the Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly, or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.
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Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell
you how you should answer the question. Use the definitions below to assist you to provide the type of
response expected.
Note that the following guidance is the minimum level of response required.
Analyse – when a question asks you to analyse something, you should do so in in detail, and identify
important points and key features. Generally, you are expected to write a response one or two paragraphs
long.
Compare – when a question asks you to compare something, you will need to show how two or more things
are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected
to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things
are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write
a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important issues or
features, and express some form of critical judgement. Generally, you are expected to write a response one
or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities
or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments
for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should
provide a detailed response with key points and features and provide critical analysis. Generally, you are
expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something
happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe
the required information. Generally, you are expected to write a response two or three sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state information
in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, Generally,
you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the
main points. Generally, you are expected to write a response a few sentences long.
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Assessment Task 1 Instructions
Provide answers to all of the questions below:
1. Explain how effective change management strategies can assist with support for organisational
development. Give an example of an effective change management strategy in your answer.
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
2. Explain the importance of a participative management style when implementing organisation
development.
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory
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3. Explain the importance of evaluating organisation development and outline at least two
evaluation methods.
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
4. Explain three methods for generating ideas and options that can contribute to the process of
organisation development.
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
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5. Explain how conflict can be a positive force in organisation development.
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
6. Explain a method that can be used to manage conflict and resolve problems during an
organisation development process.
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
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7. Outline Kahn’s engagement theory and its relevance to planning and implementing
organisation development.
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
8. Outline the expectancy theory and its relevance to planning and implementing organisation
development
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
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9. Outline reinforcement theory, including its implications for organisational development.
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
10. Outline the McKinsey 7-S Framework and its practical application in the workplace in regard to
change.
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
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11. Explain why the Fair Work Act must be taken into account during organisational development
and change.
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
12. Explain the importance of abiding by anti-discrimination during an organisation development
process.
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
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13. List at least two aspects of organisational culture that can impact on organisation development.
Explain how to address them in planning and implementing an organisation development plan.
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
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Assessment Task 1 Checklist
Note to Assessor: When assessing student evidence for this assessment task, you must assess the
evidences submitted by student in accordance with Rules of Evidence and Principles of Assessment
(Standards for RTO’s 2015- Clause 1.8)
Student’s name:
Did the student provide a sufficient and
clear answer that addresses the
suggested answer for:
Completed
successfully Comments
Yes No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Question 13
Task Outcome: Satisfactory  Not Satisfactory 
Assessor signature
Assessor name
Date
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Assessment Task 2 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
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Assessment Task 2: Develop Organisation Development Plan
Task summary
This assessment task requires you, in the role of Human Resources Manager of Boutique Build Australia to
develop an organisation development plan.
You will also be required to and develop a communication/education plan for the upcoming 12 months.
This task will be completed in the simulated work environment at VTI.
Required
 Computer and Microsoft Office
 Access to the internet for research
 Organisation Development Plan Template
 Communication and Education Plan Template.
Timing
The assessor will advise you of the due date of this submission.
Submit
 Draft Organisation Development Plan
 Final Organisation Development Plan
 Communication and Education Plan
Assessment criteria
Students must complete all of the activities listed and will be assessed against the assessment criteria
included in the checklist included with this task.
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not
understand any part of this task or if they have any learning issues or needs that may hinder them when
attempting any part of the assessment.
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Assessment Task 2 Instructions
Carefully read the following:
Boutique Build Australia was established in 2013 and is a boutique building company based in Sydney that
specialises in the design and build of high quality designer homes for the Sydney metropolitan and
surrounding areas. The company has been operational for three years and employs approximately 50 staff
including the CEO, Operations Manager, Human Resources Manager, Human Resources Officer, Marketing
and Sales Manager, Customer Service Team Leaders (2), Customer Service Officers (6), Site Managers (3)
and a large team of tradespersons some of whom are employed and some of who are contractors.
The company is in a period of expansion and is about to expand into the Brisbane and Sunshine Coast
area, as well as the environmentally friendly build market.
One of the company’s strategic objectives as documented in its Strategic Plan is to attract, engage and
develop the best staff.
As the company is in a period of growth, this objective is also considered to be of key importance not only in
relation to the existing workforce, but for new staff that need to be recruited. However, there are a number of
factors currently impacting on the operations of the company that have been identified that may impact on
the ability of the company to achieve its objective in regard to staffing as follows:
Development of leadership capability
Strong, competent operational leadership is a critical element in any success the company might
achieve in relation to delivering on its overall strategic purpose and achieving its vision. The company has
had difficulty in attracting suitable candidates to operational positions from outside sources. In the short to
medium term, it is felt that this means that a priority must be given to the growth of leaders from within the
workforce of the company.
Highly competitive employment market
The demand for construction workers means that the employment market is very competitive. This presents
a problem for the company in that workers have a greater range of choice of employers. This needs to be
addressed in order to attract workers to the company.
Gender balance
Like many building companies, the company is perceived from the outside as male dominated. This
perception causes particular difficulties in attracting large pools of high calibre female applicants. Strategies
for the positive portrayal of the organisation in relation to female employment need to be developed.
Skilled Labour Shortages
Australia is unable to produce enough skilled or professionals who have the ability and knowledge to handle
the job. Almost one third of construction related occupations are in shortage, including bricklayers,
stonemasons, solid plasterers, roof tillers and wall and floor tillers.
Level of education in the workforce
The level of education and age of the workforce continues to be a major concern for the Construction
Industry. The exodus of skilled employees reaching the end of their working life compared to the lower
numbers entering the Industry via the apprenticeship training system is also of major concern.
In response to the above, the CEO has tasked you in the role of the Human Resources Manager to develop
an organisation development plan to be implemented over the next 12 months to ensure current capability
of the company, as well as build future capability.
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Complete the following activities:
1 Develop a Draft Organisation Development Plan.
 Review the strategic plan and the scenario information to identify the organisation
development needs and objectives.
 Identify at least two sources of information on Australian Construction industry
workforce and identify key trends and challenges for the construction industry
workforce. Make notes for use at a meeting with the CEO.
 Research best practice change management issues and strategies in preparation for
preparing a communication/education plan to inform/consult with existing staff about the
organisation development plan and associated activities.
Use the Organisation Development Plan Template to structure your document.
2 Submit Draft Organisation Development Plan to your assessor.
3 Meet with the CEO (your assessor).
At the meeting, you will discuss your findings and the draft of your organisation development
plan.
At the meeting, the CEO will also share their views on the organisational culture at Boutique
Build Australia and readiness to embrace organisational development activities. You will need to
take this into account in developing the change management plan.
During the meeting, you are required to demonstrate effective interpersonal and communication
skills including:
 Speaking clearly and concisely
 Using effective non-verbal communication skills to encourage audience interest
 Responding to questions
 Asking questions to seek feedback
 Use of active listening techniques to confirm and clarify understanding.
4 Finalise your Organisation Development Plan.
Ensure that you incorporate your assessor’s feedback into this draft of the plan.
Rename the document as Final Organisation Development Plan to ensure that it is clear that
this is your final draft.
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5 Develop a Communication and Education Plan.
Use the Communication and Education Plan Template to structure this document.
This plan should incorporate best practice change management techniques to maximise support
for the organisation development activities.
6 Submit Final Organisation Development Plan and your Communication and Education Plan to
the CEO (your assessor).
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Assessment Task 2 Checklist
Note to Assessor: When assessing student evidence for this assessment task, you must assess the
evidences submitted by student in accordance with Rules of Evidence and Principles of Assessment
(Standards for RTO’s 2015- Clause 1.8)
Student’s name:
Did the student:
Completed
successfully Comments
Yes No
Develop first draft of organisation development plan to
respond to organisation needs and objective and
outlining roles and responsibilities for each
organisation development activity?
At the meeting identify and discuss relevant
organisation development needs and objectives based
on review of Strategic Plan, organisational issues
identified in the scenario information and challenges
facing the construction industry workforce?
At the meeting, discuss organisation culture and
readiness for change and develop a
communication/education plan based on best practice
change management techniques and organisational
culture and readiness for change?
At the meeting, discuss and confirm objectives and
strategies for organisation development?
During the meeting, demonstrate effective
communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with
understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm
understanding
Develop a communication and education plan for
implementation of organisation development plan?
Develop an organisation development plan in
consultation with relevant persons.
Task Outcome: Satisfactory  Not Satisfactory 
Assessor signature
Assessor name
Date
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Assessment Task 3 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
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Assessment Task 3: Organisation Development
Implementation Project
Task summary
This assessment task requires you, in the role of Human Resources Manager of Boutique Build Australia, to
implement organisation development plan activities. This will require you to develop a Leadership
Development Framework to present to a staff meeting. At the meeting, you will also be required to manage
resistance to the planned program, as well as brainstorm alternative approaches to leadership development.
This task will be completed in the simulated work environment at VTI.
Required
 Computer and Microsoft Office
 Access to the internet for research
 Leadership Development Plan Template
 Boutique Build Strategic Plan
 Space for a staff meeting with a projector and screen for the presentation.
Timing
The assessor will advise you of the due date of this submission.
Submit
 Leadership Development Plan
 PowerPoint presentation
 Conflict Management Techniques Report
 Text of an email: additional approaches to developing leadership skills
Assessment criteria
Students must complete all of the activities listed and will be assessed against the assessment criteria
included in the checklist included with this task.
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not
understand any part of this task or if they have any learning issues or needs that may hinder them when
attempting any part of the assessment.
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Assessment Task 3 Instructions
Carefully read the following:
Assume that an organisation development activity included in the organisation development plan is to
implement a leadership development framework for Boutique Build Australia staff. It should promote
leadership behaviours across all staff, irrespective of their experience and regardless of whether they are in
a leadership role or of their career stage.
The leadership development framework is and outline of behaviours that are required to become an
engaging leader within the company.
The way that the leadership development framework works is that employees are asked to complete a
series of reflective question to encourage thinking around intentions and motivations and where behaviours
are analysed and evaluated to modify future behaviours. Once completed a personalised leadership
development action plan can be developed to assist in achieving leadership skills.
Complete the following activities:
1. Write a Leadership Development Plan
Research the range of methods an organisation can use to develop leadership skills in
managers. At least one of the methods you should research is use of leadership development
frameworks. Familiarise yourself with their purpose and application. Make notes on the methods
of developing leadership skills you have developed, including use of leadership frameworks.
Note that you will also use the research on the range of leadership development methods for
brainstorming alternative ways of developing leadership skills in an organisation.
Based on the organisation values as identified in the Strategic Plan and construction workforce
trends and challenges, identify at least four key behaviours that would be expected of managers
at Boutique Build Australia and develop a Leadership Development Framework based on these
key behaviours.
Use the Leadership Development Plan Template provided to develop your framework. The
leadership development action plan is included within the framework.
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2 Develop a PowerPoint presentation.
When you have completed the Leadership Development Framework, develop a PowerPoint
presentation to explain the framework to your team at a meeting.
The presentation you develop should clearly explain the purpose of the framework, and guide
staff members though the use of the framework and completion of the leadership development
plan.
 The PowerPoint slides must be written in clear and concise English and use visual such as
images, charts or tables.
 The PowerPoint slides must clearly describe the Leadership Development Framework as
per the instruction below.
 During the presentation, you must demonstrate effective communication skills, including the
ability to manage conflict.
3 Write a Conflict Management Techniques Report.
Prior to the meeting, research techniques for managing conflict as you will need to use these at
the meeting as you expect there may be resistance to the introduction of the framework.
Develop a brief report on potential conflict management strategies. Your report should be at
least one page.
4 Submit to the CEO (your assessor).
 Leadership Development Plan
 PowerPoint presentation
 Conflict Management Techniques Report
Your assessor will also advise you with a proposed time and date for the team meeting.
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5 Give your PowerPoint presentation at the staff meeting.
Your assessor will have arranged for 2 to 3 students to attend the meeting as staff members.
At the meeting, explain the Leadership Development Framework to staff using the power points
you have developed. Seek staff members input into the framework by providing the opportunity
for questions.
During the presentation, demonstrate effective interpersonal and communication skills including:
 Use of appropriate style (formal), tone (encouraging, respectful) and vocabulary
(professional, business language) for the meeting
 Active listening skills
 Asking questions and listening to responses to clarify understanding
 Responding to questions openly and honestly
 Non-verbal communication skills that encourage discussion and feedback, for example,
nodding, smiling, eye contact.
At the meeting, you will encounter some resistance to the introduction of the framework from the
staff. You will need to use the skills you have researched to manage this conflict.
After you have presented the framework and based on the resistance encountered to the
leadership framework, brainstorm other ways of developing leadership skills.
6 Write a text of an email to CEO.
Following the meeting, write a text of the email to the CEO (your assessor):
 reporting on the resistance to the introduction of the Leadership Development
Framework, and
 outlining additional approaches to developing leadership skills discussed at the
meeting.
 Include your recommendations on whether any of these additional approaches should
be adopted.
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Assessment Task 3 Checklist
Note to Assessor: When assessing student evidence for this assessment task, you must assess the
evidences submitted by student in accordance with Rules of Evidence and Principles of Assessment
(Standards for RTO’s 2015- Clause 1.8)
Student’s name:
Did the student:
Completed
successfully Comments
Yes No
Inform and consult with the team on the leadership
development framework?
Discuss issues with the Leadership Development
Framework and find solutions?
Confirm support of the team for Leadership
Development Framework through resolving issues
and problems collaboratively?
Brainstorm alternative ways of developing
leadership skills?
Discuss alternative proposals in writing and provide
recommendations?
During the presentation, demonstrate effective
interpersonal and communication skills including:
 Use of appropriate style (formal), tone
(encouraging, respectful) and vocabulary
(professional, business language) for the
meeting
 Speaking clearly and concisely
 Using non-verbal communication to assist with
understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm
understanding
Task Outcome: Satisfactory  Not Satisfactory 
Assessor signature
Assessor name
Date
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Student Assessment Tasks
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Assessment Task 4 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
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Assessment Task 4: Organisation Development Monitoring
and Evaluation
Task summary
This assessment task requires you, in the role of Human Resources Manager of Boutique Build Australia, to
monitor and evaluate Organisation Development Plan activities. This will require you to seek staff input
through a questionnaire about the Leadership Development Framework, report on that feedback to staff at a
meeting and report to the CEO via email.
This task will be completed in the simulated work environment at VTI.
Required
 Computer and Microsoft Office
 Access to the internet for research
Timing
The assessor will advise you of the due date of this submission.
Submit
 Completed Staff survey
 Text of an Email to CEO outlining:
o staff feedback and evaluation of organisation development plan,
o draft email to be sent to staff supporting ongoing implementation of the Organisation
Development Plan.
Assessment criteria
Students must complete all of the activities listed and will be assessed against the assessment criteria
included in the checklist included with this task.
During the meeting with your assessor, you must demonstrate effective communication skills, including
speaking clearly and concisely, responding to questions and active listening.
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not
understand any part of this task or if they have any learning issues or needs that may hinder them when
attempting any part of the assessment.
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Student Assessment Tasks
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Version: October 2019 v1.0
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Assessment Task 4 Instructions
Carefully read the following:
Assume that it is 12 months later, and the leadership development framework has been implemented.
Review the following feedback:
 The organisation development plan has been well received and accepted by staff.
 The costs of implementing the plan have been mainly staff time and some marketing costs involved
in promoting the company and its brand (approximately $5,000).
 Performance appraisals show improved leadership skills across all staff based on the
implementation of the leadership development framework.
Complete the following activities:
1. Develop a Staff survey
 The survey will be used to seek input from staff about the Leadership Development
Framework.
 The survey should begin with a statement of the survey’s purpose.
 Develop at least five questions for the survey.
2 Submit Staff Survey to staff (your assessor).
Your assessor will reply to your survey, and you will need to analyse the feedback and report on
this to staff members at a team meeting.
3 Meet with staff (your assessor)
At the meeting, you will discuss the feedback provided and how you intend to action it.
Based on the survey responses, indicate any changes that should be made to the Organisation
Development Plan.
During the meeting, demonstrate effective communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding
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4 Submit text of an email to the CEO (your assessor).
 Following the meeting, write the text of an email to the CEO about the feedback
provided and your recommendations for action and seeking support for such actions,
including approval of all associated resources.
 In addition, provide an evaluation of the costs and benefits of the Organisation
Development Plan as per the scenario information and your overall evaluation of the
benefits of the organisation development activities.
 One of your recommendations will need to be that the CEO sends an email to all staff
about the importance of the Organisation Development Plan. Include a draft of an email
for approval by the CEO that can be sent to all staff.
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Version: October 2019 v1.0
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Assessment Task 4 Checklist
Note to Assessor: When assessing student evidence for this assessment task, you must assess the
evidences submitted by student in accordance with Rules of Evidence and Principles of Assessment
(Standards for RTO’s 2015- Clause 1.8)
Student’s name:
Did the student:
Completed
successfully Comments
Yes No
Seek feedback on implementation of the
Leadership Development Framework to identify
any loss of support?
Report on feedback on implementation of
Leadership Development Framework?
During the meeting with your assessor,
demonstrate effective communication skills,
including:
 Speaking clearly and concisely
 Using non-verbal communication to assist
with understanding
 Asking questions to identify required
information
 Responding to questions as required
 Using active listening techniques to confirm
understanding
Seek support from senior management to
reinforce organisation development activities and
to appropriately resource?
Evaluate benefits and costs of organisation
development?
Task Outcome: Satisfactory  Not Satisfactory 
Assessor signature
Assessor name
Date