You should also include an etiquette advice. (Etiquette: The expected norms of behavior in any particular situation.)

international accounting firm Scenario: You are the manager of an international accounting firm and you place high priority on professional etiquette. You feel that it communicates respect to your client and instills confidence in your firm by showing that you and your staff are aware of and able to meet the expectations of almost any audience. Earlier today, you took four recently hired college graduates to lunch with an important client. You’ve done this for years, and it is usually an upbeat experience for everyone, but today’s lunch was a disaster. One of the new employees made not one, not two, but three calls on his mobile phone during lunch. Another interrupted the clients several times and even got into a mild argument. The third employee kept making sarcastic jokes about politics, making everyone at the table uncomfortable. The fourth showed up dressed like she was expecting to bale hay or work in a coal mine, not have a business lunch in a posh restaurant. You’ve already called the client to apologize, but now you need to coach these employees on proper business etiquette. Hints: Your Memo should address the following points: ¢ Etiquette is now considered an essential business skill. Nobody wants to work with someone who is rude to colleagues or an embarrassment to the company. ¢ Shabby treatment of others in the workplace can be a huge drain on morale and productivity. ¢ Poor etiquette can drive away customers, investors, and other critical audiences”and it can limit one’s career potential. ¢ You should also include an etiquette advice. (Etiquette: The expected norms of behavior in any particular situation.)

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