Expand on other digital marketing efforts companies use to communicate and build lasting customer relationships…with a twist.

Identify a company that has faced a crisis within the past ten years .

Discuss

In your initial post, describe the direct and digital marketing tactics the brand uses to tailor offers and content to the needs and interests to defined segments or individual buyers to build customer relationships, a brand community, and/or sales.

Examine and summarize the crisis situation. How did the organization handle the crisis using online marketing channels?

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